As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Market.
Our corporate office is in scenic Berks County, PA, while our Distribution Center and West Coast offices are in Vancouver, WA, and Solano Beach, CA.
Nuna is currently seeking Brand Ambassadors for the launch of our first Showroom Retail Store in Solana Beach.
With a white-glove customer service mindset, you will deliver an exceptional personalized shopping experience, ensuring the customer feels valued at each encounter.
With enthusiasm for the Brand, you will build a rapport, engaging and educating the customer on product features and benefits that align to their lifestyle needs.
With pride in Nuna’s first showroom retail store, you will ensure its cleanliness and organization, knowing first impressions matter.
ESSENTIAL DUTIES & RESPONSIBILITIES
Customer Service
- Positive Presence: Be the face of the Brand, delivering a premium, personalized customer experience that aligns with our brand values. Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication.
- Customer Interaction: Greet customers warmly, build a rapport by discovering their personal design style, lifestyle and story, ask questions that elicit specific needs that allow the ability to showcase product recommendations of features and benefits that align. Foster positive customer interactions to build loyalty and encourage repeat business.
- Problem Resolution: Handle customer inquiries and complaints with poise can grace. Actively listen and qualify what you heard to best deliver resolution and positive outcome. Identify and promptly communicate to management when an escalation is needed. Learn to identify when an opportunity for cross-selling/up-selling can serve as a solution and provide maximum value to the customer.
- Transaction Processing: Accurately operate the point-of-sale system, process payments, and ensure seamless online order fulfillment for our customers.
Product Awareness
- Ambassador Mentality / Product Knowledge: Stay updated on all product information, including features, benefits, pricing, and promotions to accurately answer customer inquiries. Foster a welcoming and informative environment, providing expert product knowledge and consultations to help customers make confident purchasing decisions.
- Willingness to Learn: Seek continuous ways to improve knowledge and skills; strive to be subject matter expert in all aspects of company products; accepts constructive feedback as a gift to better improve soft and/or product knowledge skills to enhance customer experience.
- Product Displays: Assist in maintaining product displays based on the designed planogram.
This position description is intended to provide a summary of the major duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements.
REQUIREMENTS & QUALIFICATIONS
Experience, Skills & Education
- One (1) to three (3) years in a retail and/or customer service environment.
- Champions and values a white-glove customer centric mindset.
- Possesses genuine enthusiasm and passion for the brand.
- Radiates an engaging personality and ability to build rapport with customers.
- Thrives to learn with the ability to acquire proficiency with products and their features and benefits.
- Confidence in educating, showcasing and demonstrating products to engage customers and enhance their understanding of features.
- Ability to maintain impeccably poised and calm demeanor while managing complaints and/or unpleasant customers.
- Highly collaborative with team approach, supporting colleagues to ensure the collective success of the team and company.
- Dependable and reliable to the work schedule based on business needs.
- Demonstrate flexibility and a proactive attitude in adapting to shifting priorities, customer needs, and evolving showroom processes.
- Highschool Diploma or GED required.
Technology
- Experience with POS systems.
- Strong MS Office and Internet skills.
- Ability to learn with proficiency new software with ease.
Other
Ability to:
- Be available for scheduled training sessions.
- Work flexible shifts as business needs warrant.
- Stand for extended periods and lift items (within a specified weight range, e.g., 20-30 lbs.) as needed for showroom maintenance.
- California Pay Transparency Act: The range for this role is between $18/hour & $21/hour. Target compensation range and subsequent actual salary is/will be determined by a number of factors including but not limited to specific skills, competencies, years of experience, geographic location and education as aligned to the job description.
- Employees who are in non-exempt positions must accurately complete, obtain approval from their manager, and timely submit a timecard in the form provided by the Company, as it coincides with the Company’s bi-weekly payroll schedule.
Applicants must be currently authorized to work in the United States on a full-time basis.
